Our Reviews

NYS Inspection done in a very reasonable time.

Everyone was nice and helpful.

Fast and efficient

We love the Bill Cram Service Department, they are fantastic!! Rick is the best! We had 2 vehicles serviced and they got us in and did a great job!!

Salesman Zack was very knowledgeable,pleasant to work with and answered any question I had regarding the sale and about the vehicle

Was given a deal to replace tires on my car. Done in reasonable time.

Very friendly, very knowledgeable about the vehicles and we're quick to find the vehicle matching my needs.

Service was swift and personal very polite.

The service was fast and everyone was courteous.

I was unable to bring my SUV in this time, but my son brought it for inspection and service. He got the same great service I always get. That is why I have been a customer for many years.

They did a good job in the repair of our 2021 Equinox.

Scheduled service was on time and quick

Best service department in the area! Always go over and above for Customers. Thank you Rick and team!

-Very helpful on questions about the trucks I was interested in. -spent time looking for the truck that fit my needs best. -worked in a professional manner with me. - made my experience at Bill Cram feel comfortable and appreciated.

Tim helped us Thursday when we came in and went the extra mile getting us answer's

Rick Burt (service manager), alway goes above and beyond to satisfy the customers needs!

I brought my 2017 Equinox in for an oil change, tire rotation, and change the cabin filter. In just over an hour it was all done. Great job as always. Thank you... Carol Harry

Very good, on time and informative.

Friendly staff, it was serviced ahead of schedule!!

It was just for oil change tire rotation. Very fast efficient service.

All went smoothly. Questions answered quickly.

The experience was fine.

Service was completed fast, convenient, fair priced. Everything explained so I fully understand what work was performed. Highly recommend the sales and service team at Bill Crams.

This was an unplanned service that Rick secured the needed part and Marshal got the work done the same day that I called in. The service dept.has always performed at this level. Very much appreciated

Fantastic service!!!

Keep up the good work.

Bill cram's , dealership outstanding everybody friendly, polite they treat you like a customer should be treated. Very pleased to do business with that dealership.

The vehicle takes 5.3 quarts of oil and it appears they put 6 quarts in as it reads way over the fill mark on the dip stick. Now we have to drive 50 miles round trip to have this corrected. Luckily we checked it before a lengthy road trip this weekend. Mechanics should be made aware of each vehicles oil limit before an oil change.

Oil Change and NY inspection. Everything was great!

Great Team.

Every one was pleasant and nice.

All was good

We always get the best service.

Waiting to hear from GM on issues with transmission. It has been 4 months .

Always a great experience.

In for oil change and tire rotation. Called for appointment 9am next day, back out by 10am. Very satisfied with service.

The service department is exceptional at Bill Cram Cheverolet. They did a great job servicing my vehicle.

Mike was amazing and really helped me throughout the whole process. Thanks Mike!

Got us in quick and very courteous!

Picked up car and delivered it. Very considerate, I am 87 and disabled. Customer for years. Good people!

Tim and zak are so great to work with. In and out. Love bill crams!

got what i asked for

Service department always makes it right !! Rick Burt and his department were very professional. Kyle and Tim were great also !! Thank you as always.

Quick and reliable service

Very helpful and kind

Matt was friendly and very helpful during the time I was there. I am extremely pleased with the process of getting this new Equinox.

From the call to make the appointment to the time I drove away. The service team is fantastic.

It was Inspection time. My car was taken right in and she passed with flying colors. Was quick, and efficient. Thank you Bill Cram team. You are awesome.

Above & beyond. I work overnights & they Picked my vehicle up from my drive way & when I woke up it was back.

Zach and Tim were the best. Understood my needs and wishes. They helped make my new lease possible with minimal stress on my part.

Excellent service and Matt Olmsrtead was great to work with

Friendly and fast

My appointment was fast, Didn't take them long to do my inspection at all.

Everyone is friendly

Took longer than expected. Still do not have AC.

Fast and friendly service

It was great.

Staff very friendly and respectful. They care .and make the customer feel welcome.

Friendly staff

Everyone involved in the trade of the purchase was exactly what I would’ve asked for great people wonderful business

Pleasant staff and quick service and reasonable price! Bravo to the Cram service team!

Always a pleasant visit. Very professional and friendly staff.

The repair on my care looks great. Can't even tell that it happened.

Your service and sales team are fantastic. I have had a great experiance every time I have done business with Bill Cram

Best service and parts department around! Thank you Rick and team!!!

Great service throughly checks everything on the vehicle

The service team is great to work with.

Easy appointment scheduling and excellent service getting the repair completed. Best service team around! Thank you Rick and team!

The gentleman who I worked with to get my new 2026 Chevy Trax was extremely helpful, kind, coordinated and knowledgeable. He helped my decision feel seamless and the process took less than 24 hours from start to finish. I'm very grateful.

My experience was excellent, there is nothing that I could suggest to improve.

Matthew was Great

Very courteous, and professional

My car was brought in for an oil change. It was done in a timely manner, and I was out the door. Good job.

I have had Many Chevrolet Cars over the last 35 years From Bill Cram That Is Where I Take Them !

Just a great dealership, you get treated like family, friendly nice greet with a smile every time.

It was easy and quick just for an oil change and tire rotation. I got a thorough inspection once over on my car as well.

It was great my sales person was the best and fun with him

This place is great.

Always a great job

no problems

Always the best

took me in when they told me they would, analyzed the problem quickly and said they can fix it. Completed the job sooner than expected. Good job. Thank you

Honesty , integrity and friendly faces.

Great friendly service.

Oh first of all it’s been here since I worked there and I think you better get a new computer system just saying

CRAMTASTIC :)) Rick Burt and his service department are excellent. Kyle & Tim !

Very fast friendly and efficient.

Calm and worked very easily with me. We have had a Chevy car most of our 56 years of marriage. After looking at different car dealership, they couldn't compete with our Chevy Trax

Great service department

Easy making arrangements for service. Needed inspection, oil change, tire rotation, check brakes and battery. Also cleaned inside of windshield. All completed in a timely manner

I appreciate the team at Bill Cram. Especially our sales person Zak..I hate car shopping but the experience was good especially because we had the added complication of selling my old lease to my grandson. Zak pulled it altogether and we are happy with the service..

It was ready earlier than expected. Great Service!!

Great atmosphere, great people. Service department does quality work.

Best service team around! Thank you!!!

Was very polite knowledgeable and fast service

Service rep went over repair work, letting me know what I should have done.

Took forever to get notified of the diagnose. Then they had to order parts, the part received was the wrong one. They had to run another diagnose, @ the tune of $179 bucks plus tax.

Great as always!

The sales personnel was fantastic! In particular, Sofia Chavarria was very pleasant to work with and will most definitely purchase future vehicles at Bill Cram Chevrolet!

They were very helpful !

Service department has been great for the last 40 years we have does business with them

Great service at Bill Cram Chevy!

Tim's and Kyle's communication was friendly and professional. Much appreciated.

No

Matt was awesome ne explained everything in detail and made it a great experience

The salesman was pretty easy to work with. New vehicle was delivered the next day. I would definitely buy another vehicle from them.

The guys in service department are the best . Kyle kept me informed all the way on what was wrong . They go above & beyond and deserve a recognition . They took very good care of my car as they always do . I give them a AAAAA+++++.

Bill Cram’s is an excellent dealership, you are treated with respect, when you walk into the dealership, you are greeted with a smile and a hello, this last appointment that I had, I change it three time in a week, no problems at all they were more then happy to make changes for me, I really appreciate it. To me that’s tell you about a dealership.

Service department did a great job Paint shop could use some updated ways to handle customer interactions. Tell me what you can do not excuses for what you can't do. Give choices to help the customers buy from your dealership

In on time and done at reasonable time

Service department always gives me the best service. Thank you Tim & Kyle

The best Service Team! Thank you for all your hard work and help!

Always wonderful!

Problem diagram n used. Parts ordered. Will reschedule installation later.

I had a tire light on. Put air in all tires....it shut off after traveling a bit. Then came back on. I made an appt. and took it in. The sensor was dead. It was replaced and recalibrated. All is perfect again. Thank you and Merry Christmas to all.

As always, very polite, helpful and answered all of my questions.

I have bought several vehicles from this dealership and I have never regretted anything. The service is exceptional and any problems I have is always taking care of what.

We were hearing a bit of noise from our 2018 Colorado and the Cram service team checked it out and said we needed a new rear differential. Chevy doesn't make them any more for our 2018 truck, but Kyle at Cram's was able to locate a gently used one for us. We opted not to do the repair at this time, and they were fine with that. We only put about 5K miles on the truck per year, so will wait until the situation gets a little worse before spending $6,500 for the repair.

Service was quick and easy. On time. Friendly people!

Great service

my appointment was quick!

Courteous, kind people. Fast, efficient service. Comfortable waiting area.

A+

Friendly and a pleasure to deal with my 1st deisal but I have alot to learn I'm sure they will help me .

Great people to work with

Easy to make an appointment. Excellent service. Waiting time was normal. Car came back washed.

Good service, will be back

Great customer service We have been a customer for life and will continue

Everything was very timely and the job was done quickly

Complete, fast, efficient, fair price

Service Department was great !! Rick Burt’s team did a great job. Thank you Kyle Mattice

Matthew was very professional and friendly. We were waited on promptly. Matthew made the purchasing process very smooth. He answered all of my questions. I would definitely purchase from Bill Cram again. Thank you, Matthew!!

Quick service. One drawback was no creamer for coffee

Staff was very welcoming and the scheduled work was done promptly.

Dealership was clean, friendly, and informative. The sales rep Matthew was helpful, knowledgeable, friendly, and quick with the sales transaction.

Everything was good

Friendly Service.

Always friendly and answer all of my questions.

They were on time, friendly, awaiting area is always clean and spacious.

i got a new motor put in my truck under warranty i get it back my on star don"t work and no gps worked fine when i dropped if off called told me to drop it off to look at it told me the module is bad told me 650 plus programing to fix it charged me $193.32 to look at it B.S went to another dealer order the part the part $450.00 with programming will not be back

They took care of my repairs professionally and promptly.

The service techs were very friendly and helpful

Great as always!

Sales team was very helpful. Sales manager Vince helped me through every step of the process. Will definitely buy my next vehicle from Bill Cram Chevrolet.

Quality service. Great communication.

Great service and communication.

Quick and respectful service

Came in during the aftermath of the recent blizzard expecting the shop to be closed. It was not and my vehicle was inspected in a timely fashion.

I came in for an inspection and everything checked out fine. The mechanic suggested I replace the rear windshield wiper blade as it was insufficient. I knew it was inadequate, so I agreed to replace it. I was glad they were very thorough!

Amazing service !! Very attentive and took care of my problem the same day .

“Always a great experience at Bill Cram Chevrolet! The team is friendly, helpful, and makes everything easy.”

They are kind professionals that preform excellent care to my vehicle.

Best service department

I got my first service, which was included with the purchase. Everything was done very well while I waited, and the service department checked everything I mentioned. Appreciate that.

Geeat

Fast, friendly and they washed my car

Outstanding. I stopped in to inquire about a ground strap recall for my Silverado P/U and they were able to get me right in without an appointment and have the part replaced. In and out in 30 minutes, very impressed.

Truck got ground strap replaced.done in decent time

Great customer service

Always a pleasure to have service done there, quick and efficient.

Very satisfied with the service personnel. They were very helpful, knowledgeable and courteous as usual.

Always good service

Bill Cram Chevrolet istop shelf. Treated me like family when I bought my 2026 Sage Trailblazer.

Fast service, great people, very professional

Zach hand and Tim Ritter are excellent. Thank you!

My wife and I recently purchased a 2026 Silverado Z71 Trail Boss, and once again we had an outstanding experience. The team at Bill Cram Chevrolet provided five-star service from start to finish. Thank you to everyone there for making the process so easy and enjoyable—we truly appreciate it.

NYS Inspection done in a very reasonable time.

Quick service, friendly staff!

Best service team around! Took care of all the maintenance/repair issues listed and completed all in one day. Thank you!!!

Ease of getting service and friendly people to deal with.

Fast. good service.

The employee kept me informed and worked diligently to find the problem with my vehicle. The problem was resolved!

Easy in/out. Efficiency at its best for a LOF, Tire Rotation, Inspection and Air Filter.

Very pleased with the sales staff. Wish the car had a owners manual. Wish we took more time when going over the items on the car. Wish there was information to look at and go over on extended warranty. All in all the staff at Frame is great.

Kyle was professional and very accommodating! Highly Reccomend Bill Cram Svc for everyone!

Perfect experience every visit!

In at scheduled time and back out in an hour for oil change and tire rotation.

All went well

Every one @ Bill Cram is awesome to deal with . The service department is always very knowledgeable & help full . Its nice when you walk in & they know who you are . I feel i get excellent service at Bill Cram .

Very professional group

Did a great job