Frequently Asked Questions
Where is Bill Cram Chevrolet located?
We are located at 1913 Waterloo Road, Seneca Falls, NY 13148. You’ll find us right in the heart of the Finger Lakes!
What are your hours of operation?
Sales: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 9:00 AM – 2:00 PM
Service & Parts: Monday – Friday: 8:00 AM – 5:00 PM | Saturday: 8:00 AM – 2:00 PM Note: We are closed on Sundays to allow our team to spend time with their families.
Do I need an appointment to look at vehicles?
No appointment is necessary. Our showroom is open from 9am-6pm Monday- Friday & 9am-2pm on Saturday and our team is always happy to assist you. However, scheduling an appointment can ensure a product specialist is ready to help you right away. https://www.billcramchevrolet.com/testdrive.aspx
Can I order a new Chevrolet?
Yes! We can help you place factory orders for many new Chevrolet models, including high-demand vehicles like the Chevrolet Corvette, Chevrolet Silverado, and Chevrolet Equinox EV. Ordering allows you to select the exact color, trim, and options you want. Give us a call at 315-539-9272.
Do you accept trade-ins?
Absolutely. We accept trade-ins of all makes and models. Our team will provide a fair market evaluation and apply the value directly toward your next vehicle purchase. https://www.billcramchevrolet.com/value-your-trade.html
Do you buy vehicles?
Yes! If you are looking to sell your vehicle without purchasing a replacement for whatever reason, we can offer to buy your vehicle from you directly and give you a check that day.
Can I apply for financing online?
Yes. You can complete a secure online finance application through our website to save time at the dealership. https://www.billcramchevrolet.com/preapproved.aspx
Do you work with customers who have less-than-perfect credit?
Our finance department works with a wide network of lenders. Whether you have perfect credit or are looking to rebuild, we strive to find a flexible plan that fits your budget.
Do you sell both new and used vehicles?
Absolutely. We carry the latest Chevrolet lineup—from the Silverado and Equinox to the Tahoe—alongside a diverse selection of high-quality, pre-owned vehicles from various makes and models.
What is the "Cramtastic Price" I see online?
The Cramtastic Price is our transparent, "no-haggle" pricing. It includes all available factory rebates, dealer discounts, and loyalty incentives upfront so you know exactly what you’re saving without the back-and-forth
What’s the difference between leasing and financing?
- Leasing typically offers lower monthly payments and allows you to drive a new vehicle every few years.
- Financing means you own the vehicle once the loan is paid off.
Our finance team will help you determine which option best fits your needs.
Can I buy my leased vehicle at the end of the lease?
Yes. We will work with you to determine the best end of lease option for you, whether it’s a new lease or buying out your current vehicle, we work with the top national and local lenders to get you the best deal. https://www.billcramchevrolet.com/auto-lease-return-center-seneca-falls-waterloo-bill-cram-chevy#LeaseReturnCenter
Do I need an appointment for service?
Appointments are recommended to reduce wait time, but we may accept walk-ins depending on availability.
What services do you offer?
Our service department provides all necessary vehicle services, here are just a few examples:
- Oil changes
- Tire rotations and replacements
- Brake service
- Battery replacement
- Diagnostic services
- Warranty repairs
- Factory-recommended maintenance
- Tire Services
How do I know when to change my oil?
Chevy uses an Oil Life Monitoring System (OLMS). Rather than relying solely on mileage, it uses an algorithm that factors in engine temperature, drive time, and idle time to tell you exactly when the oil is losing its effectiveness.
Do you service vehicles not purchased at your dealership?
Yes. Our technicians service all vehicles regardless of where they were purchased.
Do you offer genuine Chevrolet parts?
Yes. We use genuine Chevrolet parts whenever possible to ensure quality and proper fit.
How do I schedule a service appointment?
You can schedule maintenance or repairs 24/7 using our online scheduling tool https://www.billcramchevrolet.com/schedule-service-appointment.html on our website, or give our service department a call at (315) 539-9272.
Do you offer New York State Inspections?
Yes! We are an official NYS Inspection station. We recommend scheduling your annual inspection at least two weeks before your sticker expires to ensure your vehicle remains compliant and safe.
What’s the Silverado Towing Capacity?
The short answer? Up to 13,300 lbs when properly equipped. However, "properly equipped" is the key phrase—your actual capacity depends on your engine (like the high-torque 3.0L Duramax Diesel or the powerful 6.2L V8), your cab configuration, and whether you have the Max Trailering Package.[View our Full Silverado Towing Capacity & Engine Guide] https://www.billcramchevrolet.com/blogs/7760/silverado-towing-masterclass-matching-power-to-the-finger-lakes-lifestyle
Do you sell electric vehicles?
Yes. Chevrolet offers several electric models including the Chevrolet Equinox EV, Chevrolet Blazer EV, and Chevrolet Silverado EV. We are eagerly awaiting the return of the Bolt EV this year as well!
Can I use Tesla Superchargers with a new Chevy?
Yes! Most 2026 Chevrolet models now come equipped with the NACS (North American Charging Standard) port natively, giving you seamless access to over 15,000 Tesla Superchargers. For models with the previous CCS port, we provide GM-approved adapters.
Which is Better? Silverado EV vs Silverado 1500 gas for Everyday Use
There isn’t a one-size-fits-all answer—it depends on your daily mileage and towing needs. The Silverado EV is a game-changer for daily commuters looking to trade the gas pump for the convenience of home charging and instant, quiet torque. However, the Silverado 1500 (Gas) remains the go-to for those who need maximum bed-length flexibility and the ability to refuel in minutes during long-haul trips.
Since Bill Cram Chevrolet in Seneca Falls carries both models, you don't have to guess. You can test drive them back-to-back to see which performance feel and storage setup—like the EV’s innovative "eTrunk"—best fits your Finger Lakes lifestyle.
[Read our full side-by-side comparison hereWhat is the Range on an Equinox EV?
Front-Wheel Drive (FWD): EPA-estimated 319 miles on a full charge.
Real-World Note: In independent testing by Edmunds, a FWD model actually traveled 356 miles on a single charge, suggesting the EPA estimate is conservative for daily mixed driving.
All-Wheel Drive (AWD): EPA-estimated 300–307 miles (depending on model year and trim).
For Finger Lakes drivers, the AWD version is often the preferred choice for winter traction, and the "range penalty" for that extra motor is relatively small (only about 12–19 miles)
What is the "Cram Cares" initiative?
"Cram Cares" is our way of giving back to the community that has supported us since 1969. We proudly sponsor over 30 local organizations, including youth sports, the Fire Department, and various local food pantries.
Who are the dogs I see at the dealership?
That would be Willow and Hazy! They are our official four-legged greeters and a beloved part of the dealership team.
Why choose Bill Cram Chevrolet?
Customers choose us because we offer:
- A family feel- we have been family owned and operated for 3 generations, not all local dealerships can say the same these days, the experience here reflects just that
- A friendly, no-pressure sales experience
- Competitive pricing
- Factory-trained service technicians
- A commitment to supporting our local community